Delivery times depend on your location and shipping method:

• Spain and Portugal: 24–48 hours after payment confirmation
  
• Germany, Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Sweden: 3–6 days after payment confirmation
  
• Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovenia, Slovakia: 3–6 days after payment confirmation
  
• Greece and United Kingdom: Free shipping on orders over €600; delivery times may vary
  
• EU Islands (Madeira, Azores, Malta, Cyprus, others): Calculated by weight and volume

Yes, but only under certain conditions:

• Damaged, defective, or incorrect items must be reported within 7 days of delivery.
  
• Personalized, custom-made, or pre-ordered items may not be eligible for return unless they are defective.
  
• Our team will work with Ociostock to replace or refund the order quickly.

If your item arrives damaged:

• Contact us immediately by email at italy.food.importers@gmail.com
  
• Include photos of the damaged item and the packaging.
  
• We will coordinate with Ociostock to offer you a replacement or a refund as soon as possible.